Posting Type: Open to All Applicants Category: Community and Social Services Job Title: Case Manager I Department: Waiver Services Full Time/Part Time: Full / Part Time
Salary Range: Depends on experience Job Location: 2600 S. Loop West City: Houston & Austin Shift: Day (First) Travel: 20%
The work culture of PepperTree Complete Care calls for uninhibited cooperation amongst our team members.
- Case Managers do not draw lines on where their job stops. Team spirit of team work drives our staff to stay on task until the consumers are served.
- You will support the Consumer, Legal Authorized Representative, external agencies, and the Administrator as the needs arise.
- Must have a philosophy that is committed to the Mission, Vision, and Core Values of the organization
- Ability to maintain confidentiality; must be a positive team player and maintain a positive attitude; skills in planning, organizing, problem solving, and conflict resolution.
Job Description:
We are looking for a hands-on, talented and experienced Case Manager to join our team. As a Case Manager you will be responsible for providing service coordination to waiver recipients, and assist individuals with achieving their personal goals. You must have the knowledge and understands case management principles, procedures, and practices. Someone who can subscribes to the philosophy and values our work culture. Ability to communications, and adhere to the Policies and Procedures, Provider Manual, Policy Revisions/Clarifications, and Information Letter Clarifications.
We need someone who can communicate clearly and effectively with family members, consumers and external agencies in a professional manner.
As a Case Manager at PepperTree Compete Care you will:
- Coordinate and conduct annual IPC renewal meetings and prepare all required documents. Works with the consumer, Service Coordinator and/or Program Coordinator, Advocate and family to ensure proper understanding of the consumer’s Individual Service Plan (ISP). Contributes to the planning and development of consumer program plans. Ensures that treatment plans, interventions, and goals are implemented and documented according to each individual program plan.
- Develop service justification for services identified on the individual plan of care based on the individual’s choices and preferred outcomes
- Meets regularly (no less than monthly and quarterly) with consumers and/or legal authorized representative to discuss progress, problems, and plans and to monitor services provided according to the consumers’ Individual Services Plan (ISP). Whenever possible, such contacts will occur where the participant lives, works, attends classes, or Process requests for services by conducting intakes, obtaining / completing necessary assessments, completing social histories, and collecting documentation for the determination of program eligibility.
- Conduct home visits to assess client’s needs for case plan development, establish rapport, and obtain standardized assessments.
- Empowers CLASS consumers to make informed decisions and supports consumers’ decisions regarding important aspects of life, such as housing, employment, relationships, education and other personal goals.
- Maintain professional relationships with department personnel, county personnel, consumers, families, and service providers.
- Responds to telephone calls in a timely fashion, and within 24 hours.
Related Tasks:
- Coordinate and conduct various aspects of Case Management services; including referral, intake, eligibility determination, IPC revisions, program planning, monitoring, assessment, and evaluation of consumer needs / services.
- Follow up with consumers/ legally authorized representatives monthly or as needed.
- Assures implementation of services listed on IPC in consultation with contracted professionals and other service providers
- Informs family members and/or legally authorized representatives of individuals’ progress and significant issues
- Coordinate and oversee pre-discharge IPC, planning and oversight as described in state regulations
- Coordinate and oversee Transfer IPC, planning and oversight as described in state regulations
- Assist consumers in receiving services which have been identified in the planning process.
- Assist the consumer, family members, and / or providers in accessing community resources identified
- Other duties as assigned by the Case Management Director.
Communication with internal and external stakeholders:
- Ensure and maintain a positive relationship with DSAs, FMSAs
- Establish and maintain impeccable relationships with staff, families and community
- Ability to present ideas effectively, in both oral and written form
- All observations must be documented.
- All counseling with external agencies must be documented and filed in consumer’s file.
- All trainings must be documented.
- All issues that need immediate resolution must be discussed with the Administrative staff immediately.
Emergencies:
- Ensures consumers have access to Case Management in emergency situations. In the event of any of the following emergencies (and others not mentioned here)
- You will be the Agency’s “safe-net” – the first line of defense. Consumers and Legal Authorized Representative will call you for guidance or intervention.
Tracking and filing documents
Maintains full, accurate and current documentation of evaluations, assessments, needs, progress, services, financial data, and all other categories of information required in each individual’s record monthly.
Documents to be coordinated, reviewed and filed (by date) will include:
- SPT Renewals
- Quarterly Reviews
- Monthly program reports
- Progress notes
- Incident reports
- IPP data sheets
- BTP data sheets
- Other reports, as necessary
Knowledge Skills Abilities:
- Experience in synthesizing complicated and technical information and translating it into easily understandable and concise documents and/or presentations.
- Strong written communication skills.
- Ability to work cooperatively and effectively in a team environment.
- Ability to negotiate competing interests of multiple parties, resolve conflicts, and establish and maintain effective working relationships.
- Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency.
Continuum of Care:
- Maintain and promote effective communication between the DSA and other relevant health care professionals in order to implement, monitor and evaluate service delivery.
- Monitor, analyze and evaluate the effectiveness of teaching on patient care outcomes through continuous improvement strategies.
- Assist consumers in completing the Medicaid/CHIP application process as well as any other benefits in which they are eligible.
- Advocacy and provide crisis prevention/management to the consumer as needed
- Ensure all consumers, staff and visitors are treated with dignity and respect.
- Attend relevant conferences, seminars and professional.
- Participate in ongoing professional development programs and committees.
- Network with professional organizations to keep up to date on current issues.
- Promote a collaborative team approach to staff development and consumer care.
- Work in close liaison and collaboration with the Nurse Manager, and with all aspects of staff development and patient management.
Education and Training Requirements:
- A bachelor’s degree from an accredited college or university plus two years of experience in the delivery of human services to persons with disabilities, rehabilitation education, social work, rehabilitation technology, special education, psychology or vocational education is required. (CLASS need experiences working with persons with disabilities.)
- A High School Diploma, or high school equivalency certification with 4 years experience previous work experience in in the delivery of services and supports to persons with related conditions or similar disabilities
- Must be 18 years of age or older.
- Valid driver’s license with reliable transportation, good driving record, and adequate liability insurance are required.
- Must meet all Agency training requirements.
- This position is also subject to criminal and abuse background checks, and may require pre-employment drug screening.
- Must be able to read, write, and comprehend English effectively; must have a philosophy that is committed to the Mission, Vision, and Core Values of the organization; ability to maintain confidentiality; must be a positive team player and maintain a positive attitude; skills in planning, organizing, problem solving, and conflict resolution.
Registration or Licensing Requirements: N/A
Initial Selection Criteria:
- Demonstrated experience with developing advanced deliverables, reports, or other technical writing work products.
- Must have a working knowledge of Windows Operating System and Office products, including Microsoft Word, Excel and Outlook, or the ability to learn them expeditiously and independently.
- Spanish/English proficiency preferred.
- Demonstrate strong written and oral communication skills.
- Ability to work independently with a minimum of supervision.
- Ability to use analytical and critical thinking skills to create client plans.
- Perform basic mathematical computations at a minimum sixth-grade level.
- Travel throughout Houston-Austin- Beaumont Texas area to visit consumers.
- Must be able to pass a criminal background check and drug screening.
- Current driver’s license and proof of automobile insurance in the Texas is required.
We need someone who is:
- Willingness to learn and grow.
- Self-starter
- Organized
- Professional
- Ability to meet demanding deadlines.
- High Capacity for problem solving in ever changing settings.
- Ability to comprehend and follow oral and / or written directions.
Additional information about the programs these positions support can be found on the PTCC CMA handbook.
- Teleworking opportunities are available, contingent on performance.
If this sounds interesting to you, we promise nothing but a first-class employment opportunity with joy and a meaningful mission!
Got your attention? Great, now let us know who you are by sending us your resume and complete the application.
Please note that the position will be filled as soon as we’ve found the right candidate.
