Right to Complain:
To make a complaint please contact PepperTree Complete Care, LLC (PTCC) at 832-900-2384. One of our representatives will contact me within three (3) business days of the agency’s receipt of the complaint to initiate a resolution or investigation. You may also contact these departments to make a complaint:
CLASS: HHSC Consumer Rights and Services 800-458-9858
HCS: HHSC Intellectual and Developmental Disabilities Ombudsman at 800-252-8154
Email: OmbudsmanIDD@hhs.texas.gov